We help healthcare and insurance organizations find the bottlenecks nobody's looking at, and fix them before they cost more than they should.
Start a ConversationI started as a customer service representative at CompBenefits-Humana. Everything since has been a variation on the same instinct: I don't need to be told what's broken.
At Delta Dental Insurance Company, that meant implementing and managing Fortune 500 accounts for over a decade. At UnitedHealthcare, it meant work that spanned industries: automotive, financial services, retail and specialty pharmacies, proving the instinct wasn't specific to one kind of client.
Twice, it meant building call center operations from the ground up: the workflows, the staffing, the systems that didn't exist until I built them. And once, it meant leading a digital transformation at Beam Benefits, implementing AI-driven chatbot and knowledge base systems ahead of where most of the industry was.
None of that was one job repeating itself. It was the same instinct, tested against every kind of chaos I could find. I notice what's broken before anyone has to point it out.
I started Thirty-Three Forty Consulting to put that instinct to work for organizations carrying the same weight I spent 20+ years learning to lift.
Backed by a team whose collective healthcare, operations, and AI expertise strengthens every solution Thirty-Three Forty delivers.
Workflow assessment, bottleneck identification, and streamlined SOPs, built for the realities of healthcare and insurance operations, not a generic playbook.
Implementation planning and oversight for complex initiatives, drawing on 20+ years managing Fortune 500 account relationships.
Handbook development, performance management systems, and onboarding processes built to protect both the business and the people in it.
A direct conversation about what's actually broken, what it's costing you, and what success looks like.
A clear statement of work: deliverables, timeline, and fees, before anything begins. No ambiguity, no surprises.
Hands-on work, direct communication, and a finished system your team can actually run without us.
Tell us what's not working. We'll tell you honestly whether we can help.